Terms & Conditions

Last Updated: June 2026

Welcome to Gourmily. These Terms & Conditions ("Terms") govern your access to and use of the Gourmily website, products, and services.

By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website and services.

1. About Gourmily

Gourmily is a food and snack brand offering products for purchase through its website and other authorized sales channels.

Throughout these Terms, "Gourmily", "we", "our", and "us" refer to Gourmily.

2. Eligibility

By using our website, you represent that:

  • You are at least 18 years of age, or
  • You are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these requirements have not been met.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, nutritional information, and availability are accurate.

However:

  • Product packaging may vary from images displayed on the website.
  • Product availability may change without notice.
  • We reserve the right to discontinue any product at any time.
  • Minor variations in taste, texture, appearance, or nutritional values may occur between batches.

Nothing on the website constitutes a guarantee of product availability.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

While we strive for accuracy, errors in pricing or product information may occasionally occur.

In the event of a pricing error, Gourmily reserves the right to:

  • Cancel the affected order,
  • Refuse fulfillment,
  • Issue a refund if payment has already been collected.

5. Orders

When you place an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • Your order is subject to acceptance and availability.

Receipt of an order confirmation does not guarantee acceptance of the order.

We reserve the right to reject, limit, or cancel any order at our sole discretion, including orders suspected of fraud, misuse, unauthorized resale, or violation of these Terms.

6. Payments

Payments are processed through authorized third-party payment providers.

By submitting payment information, you authorize the applicable payment provider to process the transaction.

Gourmily does not store sensitive payment credentials such as card numbers, CVV details, banking passwords, or UPI PINs.

7. Shipping and Delivery

Delivery timelines displayed on the website are estimates only.

While we work with reliable logistics partners, delivery may be affected by factors beyond our control, including:

  • Weather conditions
  • Transportation disruptions
  • Regulatory restrictions
  • High-demand periods
  • Incorrect customer information

Gourmily shall not be liable for delays caused by circumstances outside its reasonable control.

Risk and ownership of products transfer to the customer upon successful delivery.

8. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our separate Refund & Cancellation Policy.

Due to the consumable nature of food products, opened or used products are generally not eligible for return unless the product is defective, damaged during transit, or incorrectly delivered.

Customers should review the applicable policy before placing an order.

9. Product Usage and Allergy Disclaimer

Customers are responsible for reviewing ingredient information and allergen details before consuming any product.

While we strive to provide accurate product information, individuals with allergies, sensitivities, or specific dietary requirements should carefully review product packaging before consumption.

Gourmily shall not be responsible for adverse reactions resulting from known allergies, sensitivities, or improper use of products.

10. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Product images
  • Graphics
  • Website design
  • Text content
  • Marketing materials

is the property of Gourmily or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to systems or accounts.
  • Interfere with website functionality or security.
  • Upload malicious code, viruses, or harmful software.
  • Copy, scrape, or exploit website content without authorization.
  • Use the website in a manner that may harm Gourmily, its customers, or its operations.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Gourmily shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website,
  • Inability to access the website,
  • Delayed deliveries,
  • Product unavailability,
  • Third-party service interruptions,
  • Customer misuse of products.

Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for that specific order.

13. Third-Party Services

The website may integrate with or contain links to third-party services, payment gateways, logistics providers, or external websites.

Gourmily is not responsible for the content, security, availability, or practices of such third parties.

Your interactions with third-party services are governed by their respective terms and policies.

14. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or products sold by Gourmily shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Gourmily

Address Parakash Wadi, Behind Summing Business Bay

Customer Support support@gourmily.com

General Enquiries info@gourmily.com

We will make reasonable efforts to respond to inquiries in a timely manner.

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